Foreclosure Prevention

Don't lose your home to Foreclosure.  We've assisted 8000 families in the last 8 years.  Click to learn more.

First-Time Homebuyers

Dream of owning your own home?  Is your credit or lack of savings holding you back?  Not sure how to start the process?
Learn more.

Prevent Discrimination

Housing discrimination based on race, color, national origin, religion, sex, family status, or disability is illegal by federal law.  Help stamp out housing discrimination.
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Operating Rental Property

Between repair, maintenance, regulations and record-keeping, operating a successful rental property can seem like an impossibility.  We can help!  Click for more information.



free breakfast for landlords, property managers and investorsOct 30, 2014

Join us to learn about services and resources available from the Supportive Services for Veteran Families Program (SSVF) at the Veterans Outreach Center (VOC) while having breakfast on us.  Click to read more...

homeless tent sanctuary finds a new home-d&c article-october 23, 2014Oct 27, 2014

After three nights and two days, the homeless tent sanctuary in Washington Square Park was dismantled and moved to its new home on a picturesque patch of land near the Fredrick Douglass-Susan B. Anthony Memorial Bridge.  Click to read more...

project homeless connect 2014Oct 22, 2014

The Housing Council at PathStone along with PathStone Corporation was proud to be a part of the volunteers at Project Homeless Connect Rochester 2014 on October 21, 2014 at the Blue Cross Arena.  Click to read more...

lead free kids for a healthy future national lead poisoning prevention weekOct 22, 2014

National Lead Poisoning Prevention Week is October 19-25! Learn more!  Click to read more...

successful relationships for housing for homeless households and social services clientsOct 17, 2014

FREE Education Offering: "Successful Relationships for Housing for Homeless Households and Social Services Clients" This workshop offering is aimed at providing landlords and property managers with the information needed to have positive working relationships and experiences with the Department of Human Services, our Rapid Rehousing Program and their tenants. This workshop is interactive; time is available to answer any questions you may have!  Click to read more...

congratulations to our own adrienne l. davis!Oct 17, 2014

lease join The Housing Council at PathStone in congratulating Adrienne L. Davis on her new position with PathStone as Regional Administrator!  Click to read more...

Calendar of Upcoming Events

  • The Veterans Outreach Center SSVF 1st Annual Landlord, Property Manager and Investor Free Breakfast2014 Nov, 0710:01VOC-logo-2-color-2 (1)
    The Veterans Outreach Center invites you to the 1st Annual Landlord, Property Manager and Investor Free Breakfast.
    Join us to learn about services and resources available from the Supportive Services for Veteran Families Program (SSVF) at the Veterans Outreach Center (VOC) while having breakfast on us.
    Meeting will include a free breakfast as well as discussion topics including services to help landlords, how to connect with qualified referrals, and how to list your units for free when you rent to low income Veteran households through the VOC SSVF Program. Meet the staff of the VOC and the partner organization staff from the Housing Council. Learn how you can support the our Veteran Households by providing safe, affordable housing while taking advantage of dedicated supports from the staff of the SSVF Program at the VOC.


    Marianne W. Sernoffsky

    SSVF Program Manager

    Veterans Outreach Center, Inc.

    Joel Kunkler
    Director of Landlord Tenant Services
    The Housing Council at PathStone
    Joined by Program Staff and Partners
    Q & A to follow
    Click for more details
    Begins: 11/07/14 9:00am
    Ends: 11/07/14 10:30am
    Venue: Eastman Conference Room at the United Way
  • Landlords: Don't miss out on our next Operating Rental Property Workshop!2014 Nov, 1510:01Sign up now! Space is limited. 585-546-3700.Click for more details
    Begins: 11/15/14 11:00am
    Ends: 11/15/14 6:00pm
  • Operating Rental Property Workshop-THC-November 20142014 Nov, 1510:01The next Operating Rental Property Class is Saturday, November 15, 2014 from 10:00AM-5:00PM at the Fairport Public Library, 1 Village Landing, Fairport, New York 14450. The cost per person is $45.00 which includes handouts. Please call 585-546-3700 to register today! Spots are limited!Click for more details
    Begins: 11/15/14 11:00am
    Ends: 11/15/14 6:00pm
  • FREE Home Energy Efficiency Seminar-PathStone-November 20142014 Nov, 2510:01PathStone Corporation will host two (2) FREE Home Energy Efficiency Workshops on Tuesday, November 11, 2014 at 5:30PM and Tuesday, November 25, 2014 at 5:30PM at 404 East Avenue, Rochester, New York 14607 (Accessible from Prince Street). PathStone's Energy Services staff will discuss NYSERDA energy programs and available grants/incentives. Refreshments will be provided and registration is required. For more information or to register, please call Kimiko Burke at 585-442-2030 Ext. 213, email Kimiko Burke at or visit Please bring a copy of your energy bill (with account number) for application assistance. Attendees will receive a complimentary compact fluorescent light bulb (CFL) with your completed Home Performance with ENERGY STAR application.Click for more details
    Begins: 11/25/14 6:30pm
    Ends: 11/25/14 10:30pm

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Free Breakfast from the Veterans Outreach Center for Landlords, Property Managers and Investors Friday November 7th from 8:00am to 9:30 in the Eastman Conference Center at the United Way, 75 College Avenue, Rochester, NY 14607.

Email TO RSVP TODAY or call 585.295.7801

National Lead Poisoning Prevention Week is October 19-25. Exposure to lead can seriously harm a child's health and children under age 6 are most at risk for lead poisoning. The good news: Lead poisoning is preventable! Learn why it's important to prevent lead exposure:

National Lead Poisoning Prevention Week is October 19-25. Get your home tested. Get your child tested. Get the facts! Learn why it's important to prevent lead exposure:

CDC - Lead - Prevention Tips
The Childhood Lead Poisoning Prevention Program is committed to the Healthy People goal of eliminating elevated blood lead levels in children by 2010. CDC continues to assist state and local childhood lead poisoning prevention programs, to provide a scientific basis for policy decisions, and to ensu...

Your Service Inspires Our Service: The Veterans of the VOC of WNY
Jacob Puff has held many roles in his time with the Veterans One-stop Center of WNY. Initially, Jacob was a client seeking supportive services while finishing his degree at Buffalo State. He had been volunteering at the VA's Psychosocial Rehabilitation Center when some of the Veterans started mentioning a Veterans One-stop Center, and Jacob's interest was piqued. "When I was looking to use my benefits, I was bounced all over, so the idea of being able to get all your services in one location was appealing," Jacob explains. It quickly became clear to Jacob that what he most needed from the VOC of WNY was an internship to complete his Sociology degree. He'd been looking for a site that he felt passionate about, and the VOC of WNY fit the bill. For the fall semester in 2013, Jacob worked on a thesis concerning the One-stop model and how it could impact Veterans, drawing on both his own experience and the experience of other clients who volunteered to share their perceptions. When the semester long internship ended, Jacob continued to volunteer, assisting Veterans in the computer lab with everything from setting up email addresses to searching for jobs and apartments, to working with PathStone Corporation's SSVF program located at the VOC of WNY dealing with rural outreach. SSVF (or Supportive Services for Veteran Families) is a government grant funded program that helps Veterans who are homeless and at-risk of experiencing homelessness establish or maintain stable housing. PathStone's WNY grant focused on assisting Veteran families in rural Erie and Niagara counties, and it became clear Jacob had a knack for the work. When the case manager for the program was called up for military service, he recommended Jacob for the position, and he was hired shortly thereafter. Jacob comes from a strong military background. His father, along with his grandfather and his uncles, all served in the USMC, while his grandmother was a WAVE in the US Navy. His maternal grandfather served in the US Air Force, and when Jacob graduated from high school he decided to follow the family tradition and enlist, eventually deciding on the Air Force. In 2003, Jacob completed basic training at Lackland Air Force Base, and went on to complete additional training in Mississippi and Texas to become an Avionics Attack Control Systems Specialist. His first duty station was at RAF Lakenheath in England, though he spent much of the three years he was stationed there on temporary duty across North America, Europe, and the Middle East, including Qatar, Spain, Italy, North Carolina, Massachusetts, and Canada. In 2007, while stationed at Seymour Johnson AFB, he deployed to Afghanistan in support of Operation Enduring Freedom. In 2009, Jacob decided to separate from the military, move back to WNY, and utilize his post-9/11 GI Bill Benefits to attend college. After receiving his A.A. in Human Services from Erie Community College, Jacob went on to complete his BS in Sociology at Buffalo State, where he graduated summa cum laude. Synergy is key to Jacob's success as a rural case manager. Jacob views his relationship with his Veteran clients as collaborative. "We're part of a team," he clarifies. "People who have been in the military understand that team mindset...that you need to work together to find success." And there can be many members of that team--from the Veteran and his or her family members and the case manager to landlords, onsite service providers, community providers, and VA staff. The case manager's role in this partnership, Jacob believes, is to "empower the Veteran with the tools they need to become successful in their life." This attitude, combined with his overall approachability and dedication to serve, have already helped make Jacob successful in his new position. We are excited to have Jacob as part of the Veterans One-stop Center of WNY team, and hope that if you or someone you know can benefit from his services; you will reach out to him either via phone (716-785-5480 / 716-898-0110) or email (
Our new tagline, "Your Service Inspires Our Service", speaks to the very essence of the VOC of WNY. The service of the Veterans and their family members who come into our Center is what inspired the founding of the Center, and what continues to inform our level of care on a day-to-day basis. This Center is your Center, whether you served in the military or as a member of a military family, and these are the faces, people, and stories that inspire and allow our service.