I need information on evicting a tenant.

Good information runs a good business. We have been helping landlords know their rights and be successful business owners for decades. We operate the free Landlord Hotline, Monday through Friday from 1:00PM to 4:00PM, to answer your eviction questions. We also sell the fill-in-the-blank legal forms you’ll need if you have to go to court and an Eviction Guide book. Call our Landlord Hotline at 546-3700 or email us thc@pathstone.org.

Schedule an Inspection for DHS Landlord/Tenant Agreement

Schedule 1 appointment per unit. Schedule multiple appointments for multiple units even if the units are in the same address.

Scheduling an appointment means you are agreeing to these terms and cancellation policy. The purpose of this inspection is to allow the Monroe County Department of Human Services a means of evaluation when processing a Landlord Tenant Security Agreement (LTA) claim for client/tenant-caused damages.

This inspection does not certify the condition of this dwelling in regards to health and safety issues. Please note that rent and/or an LTA cannot be authorized if the premises have been cited for health and safety violations. Move-in, Interim and Move-out inspections are required when an LTA is being used to secure the premises against client/tenant caused damages.

You may schedule a Move-in inspection up to 14 days in advance of the anticipated move in date. If for some reason your prospective tenant does not move-in the inspection will be valid for 30 days.

Cancellation Policy

If you are unable to keep the appointment you have reserved, please call with more than 24 hours notice to avoid being charged. Please call Inspector at 585-820-8732.

All inspections are FREE.  Appointments cancelled with less than 24 hours notice will be charged the full rate of $55.  You will not be able to schedule any inspections until any unpaid balances are paid in full.

Note: Please call 585-820-8732 to cancel with more than 24 hours notice.

Housing Council Documents

Original Documents

The Housing Council at PathStone Annual Report 2015 – Read our annual report for 2015 for board information, funding sources, and program areas.

Housing Council Annual Report 2010 — Read our annual report for 2010 for staff and board information, funding sources, and program areas.

Analysis of Impediments to Fair Housing Choice, 2005 — a cooperative undertaking of three entitlement communities in metropolitan Rochester: Monroe County, the Town of Greece and the Town of Irondequoit. Both HUD and these participating jurisdictions recognize the benefits of this approach, including creating opportunities for collaboration in increasing housing choice, the opportunity for countywide initiatives to address identified barriers to housing choice and the increased likelihood that a variety of municipalities, as well as the entitlement communities themselves, will successfully engage members of the private sector. Fair Housing Planning Guide . (FHPG 2-11).

“Communities have authority and responsibility to decide the nature and extent of impediments to fair housing and to decide what they believe can and should be done to address those impediments.” (FHPG, i) HUD fair housing planning defines a four-step process. The first is to complete an analysis of impediments to fair housing choice. Its audience is the jurisdictions themselves. Step two is to develop strategies to overcome identified impediments and ways of measuring progress in doing so. The third step is to implement the strategies, and the fourth step is to measure results.

The County of Monroe and the Towns of Greece and Irondequoit, NY jointly contracted with The Housing Council to complete the Analysis of Impediments to Fair Housing Choice 2005. The Analysis of Impediments (AI) is a review of impediments to fair housing choice in the public and private sector.

The analysis involves:

  • An assessment of conditions, both public and private, affecting fair housing choice for all protected classes
  • A comprehensive review of the jurisdiction’s laws, regulations, and administrative policies, procedures and practices
  • An assessment of how those laws, etc. affect the location, availability and accessibility of housing
  • An assessment of the availability of affordable, accessible housing in a range of unit sizes



Community Partner Organizations

We cannot solve the problems in our community alone. We depend on an expansive network of caring and dedicated community partners to help us achieve successful outcomes for each of our clients. This is a list of those with whom we work most closely.


City of Rochester, NY

Rochester Neighborhood Service Centers

  • Northwest: 1099 Jay St – Bldg D / Suite 200 (585)428-7620
  • Northeast: 500 Norton St (585)428-7660
  • Southwest: 923 Genesee St (585) 428-7630
  • Southeast: 846 S. Clinton Ave (585) 428-7640

County of Monroe, NY

Town of Greece, NY

Town of Irondequoit, NY

State of New York Mortgage Agency (SONYMA)

Department of Housing and Urban Development (HUD)


The Coalition to Prevent Lead Poisoning

Founded in 2000, the Coalition to Prevent Lead Poisoning (CPLP) is an education and advocacy organization composed of nearly 100 individuals and community organizations dedicated to eliminating childhood lead poisoning in Monroe County. Our mission is to provide leadership and advocacy to empower the community and its residents to prevent the lead poisoning of children by creating an environment that is free of lead hazards, facilitates the creation of a system that protects children, creates jobs, and enhances property values.

Legal Services

Empire Justice Center

Empire Justice is a statewide, multi-issue, multi-strategy public interest law firm focused on changing the “systems” within which poor and low income families live. With a focus on poverty law, Empire Justice undertakes research and training, acts as an informational clearinghouse, and provides litigation backup to local legal services programs and community based organizations.  As an advocacy organization, we engage in legislative and administrative advocacy on behalf of those impacted by poverty and discrimination.  As a non-profit law firm, we provide legal assistance to those in need and undertake impact litigation in order to protect and defend the rights of disenfranchised New Yorkers.

Legal Aid Society of Rochester

The Legal Aid Society of Rochester is a not-for-profit organization that provides direct civil legal services, including lay advocacy and related human services, to adults and children.  We ensure that those who seek justice have an opportunity to receive a fair and full hearing.  We obtain legal solutions that have a beneficial impact on our clients and the community.

Monroe County Legal Assistance Center (MCLAC)

Monroe County Legal Assistance Center has provided free civil legal services to eligible clients in Monroe County for more than 30 years. MCLAC is an affiliate of Legal Assistance of Western New York, Inc.

Human Services

United Way of Greater Rochester

For more than 90 years, United Way of Greater Rochester has been committed to making our community a better place to live. We’re a community problem-solver and we work hard to bring people and resources together to tackle some of our community’s most pressing challenges.

United Way of Greater Rochester’s mission is to magnify and focus the power of community resources to advance the common good. Those resources include your donations, your time and your voice. Every donation to our United Way goes to help people right here in the Greater Rochester community. It takes our whole community working together to reach Rochester’s goals. Join us…LIVE UNITED for our community and we can make a difference together.

Coordinated Care Services Inc.

Coordinated Care Services, Inc. (CCSI) is a not-for-profit 501(c)(3) management services firm with more than 25 years of experience in providing support to organizations in the behavioral health and human services fields so that they can improve services for those in need.

Help for Seniors: Consider a Reverse Mortgage

  • If you are 62 years or older
  • Own your own home
  • Need a financial cushion to help with regular or unexpected expenses
  • Want to know what a Reverse mortgage is, with out the pressure to pursue one

Call The Housing Council at PathStone to set up a HECM counseling session.

Our HUD approved Reverse Mortgage counselors can explain this complicated loan product to you here in our office or on the phone. A reverse mortgage can be a great tool for seniors to access the wealth they have in their home but it is important to understand how it works.

Our Reverse Mortgage Counselors do not have any association with the lender. Their only motivation is making sure you are educated on the Home Equity Conversion Mortgage process. We want to educate you so you can make the best financial decision for yourself.

Homeowners who complete the counseling session will be issued a certificate. This certificate is required to obtain a Home Equity Conversion Mortgage.

If you have questions on how a Home Equity Conversion Mortgage could benefit you or senior you care about to achieve financial stability and independence, please call 585-546-3700 ext 3033.

Click here to visit the Housing and Urban Development website (hud.gov) to learn more about a HECM reverse mortgage.

When accessing our services if you need assistance due to a language barrier, mobility impairments, visual or hearing impairments or other disabilities please let us know in advance so we can provide the necessary accommodations.

For more information call The Housing Council at 585-546-3700
e-mail us at thc@pathstone.org

Our Mission

  • To strengthen our community one home at a time.
  • To assist homeowners, tenants, landlords and municipalities through education, counseling and research.
  • To promote fair housing awareness.
  • To be the comprehensive resource for all housing issues.

Board of Directors

Orlando Ortiz, Chairperson

John Durand, Vice Chairperson

Christine Nothnagle, Treasurer

Theodore Jordan Jr., Secretary

Matthew Bain

Orlando Rivera

Jonathan W. Chase

Leslie Y. Curry

Tina Lookup

Milton Pichardo

Patrick Gallagher

Executive Staff

Susan M. Boss, Executive Director
585-546-3700 ext 3022
email: sboss@pathstone.org

Mary Leo, Senior Director of Housing Counseling Services
Certified Reverse Mortgage Counselor
585-546-3700 ext 3033
email: mleo@pathstone.org

Trisha Isaman, Director of Foreclosure Prevention
Certified Reverse Mortgage Counselor
585-546-3700 ext 3006
email: tisaman@pathstone.org

Find an Apartment

Download a free copy of our Rental Registry here.

Items to Consider Before You Move

  1. How much can you afford?
  2. How large a place do you need?
  3. General things to consider:
    • What schools or daycare will your child attend?
    • Are there stores nearby?
    • What expressways or bus routes are nearby.

Renting the Apartment

Renting an apartment is not just finding a place to stay, it’s your new home. Inspect the property closely and look for obvious defects. Fill out a walk-through inspection form with the landlord . If you agree to rent an apartment without seeing it, you are still obligated to move into the apartment. Make sure you have the landlord’s full name, address, phone number and an emergency number.


In a month-to-month lease both the landlord and the tenant can end the lease by giving one full month’s notice in writing. The landlord can also decide to raise the rent or make other changes to the lease by giving you one month’s notice. Verbal agreements have the same rules as a month-to-month written lease.

Before signing a yearly lease be sure that you can live there for the amount of time the lease requires. If you break a lease before the renewal date, you can be sued in court for breach of contract.

Fair Housing

Landlords may not refuse to lease or to renew a lease, or otherwise discriminate against any person because of race, color, national origin, sex, disability, age or marital status.
Landlords may not discriminate against any person because that person has children living with them. If you have a baby during the time of your lease the landlord cannot ask you to move.

Security Deposit

The security deposit is usually equal to at least one month’s rent. You must pay the security in addition to the first month’s rent. Your landlord is not required to use your security deposit for payment of your last month of rent. Tenants should expect security deposits to be returned, minus any damages, within a month of having moved. Normal wear and tear cannot be charged to a security deposit.

Moving Checklist

  • Post Office – fill out a change of address form from the Post Office to receive your mail at the new address. The Post Office requires at least 2 weeks notice in order to get your mail on time.
  • Utilities – must be given a notice of 5 business days to have your services transferred to your new address. If you have a high utility bill you should try to make payment arrangements.

If you have any questions call our Fair Housing Hotline at 585-546-3700

or e-mail your question to us at thc@pathstone.org

When accessing our services if you need assistance due to a language barrier, mobility impairments, visual or hearing impairments or other disabilities please let us know in advance so we can provide the necessary accommodations.

Housing Discrimination

Fair Housing laws protect all from unfair treatment. You cannot be denied a rental unit because of your

  • race
  • national origin
  • familial status (having children)
  • marital status
  • sexual orientation
  • military status
  • disability
  • age
  • sex
  • religion

If you feel you may have been discriminated against please call our office and we can help you file a complaint or just answer your questions.

Call our Fair Housing Hotline at 585-546-3700
available from Monday through Friday from 1 PM to 4 PM

or e-mail your question to us at thc@pathstone.org

When accessing our services if you need assistance due to a language barrier, mobility impairments, visual or hearing impairments or other disabilities please let us know in advance so we can provide the necessary accommodations.