How do I get the Flood Relief Application?

The application period closed Friday, September 29, 2017 at 5:00 PM.
Your supporting documentation, estimates and additional information will continue to be accepted if your application was in by the deadline.

Procedural update
The legislation providing the Flood Relief funding required that we prioritize situation that pose imminent health and safety risks to the occupants. This includes damage to structure, walls and septic systems. These application will be served before stand-alone shoreline applicants.
Stand-alone shoreline damage application will be reviewed and applicants will be contacted if additional information is needed at such time as we are able to serve them. Once you have applied no further action is needed until your are contacted by our
The best way to communicate is via e-mail to
We can respond to at least 10 emails in the time that is spent on one phone call.

Please help us help you more efficiently.

To aid in relief and recovery efforts, New York State is providing $22 million in assistance for homeowners, businesses and municipalities. From restoring roads, floodwalls and public water infrastructure to assisting small businesses with physical damage to providing New Yorkers with the help they need to repair their homes, these targeted programs are delivering relief to New York families across the entire Lake Ontario region.

Click HERE to download the application.

** We do not have any information at this time on the pending additional $90 MM for flood victims. We will share information as it becomes available, thank you for your patience. **

I need information on evicting a tenant.

Good information runs a good business. We have been helping landlords know their rights and be successful business owners for decades. We operate the free Landlord Hotline, Monday through Friday from 1:00PM to 4:00PM, to answer your eviction questions. We also sell the fill-in-the-blank legal forms you’ll need if you have to go to court and an Eviction Guide book. Call our Landlord Hotline at 546-3700 or email us

I’m behind on my mortgage, what should I do?

It’s our job to help you stay in your home.

The Housing Council is a HUD-certified housing counseling agency serving all of Western New York. We will help you answer questions such as:

  • I received a letter in the mail from the bank- what should I do?
  • What is a Summons and Complaint?
  • What is a Loan Modification and how do I get one?
  • Should I send the bank another payment?
  • Why won’t the bank accept my payments?
  • How serious is the risk of losing my home?
  • I have been working with my bank for over a year and still haven’t come to a resolution, what do I need to do?

We are free, we are local, and we can help, as we did with over 1,100 households last year. The best thing you can do is to call us now to schedule a free appointment with one of our certified counselors at (585) 546-3700.